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FAQs

At Elecsec, we pride ourselves upon the excellence of our customer service. We are happy to discuss any questions or queries you may have regarding Fire & Security systems.
For your convenience, we have included below our response to some of the more frequently asked questions we receive in regards to our services. If these do not answer your immediate question, please feel free to call us.

FAQs

At ElecSec, we use the latest technology, which allows for wireless installation. This benefits our installation in terms of time and cost, and offers improved visual appearance and minimal disruption to the surroundings. A wireless installation may also permit remote maintenance and monitoring depending upon the installation requirements.
Our engineers are available 24/7. Often our immediate phone support, manned by experienced engineers, will solve the issue, however. Depending on the installation we maybe able to address the problem remotely.
Yes, it’s a major benefit of having an alarm installed and maintained by an accredited company, such as ElecSec. However, all insurance companies differ in their terms and conditions so please check with them directly when considering an alarm installation.
Yes, depending upon compatibility with the alarm system. This offers enhanced benefits, such as the alarm warning of the smoke detector battery life before the battery has expired, typically at 25% of life capacity.
Yes, our alarms allow pet screening. We program the alarm so pets do not activate it. Typically this can be achieved with pets of a Labrador size or smaller. A further solution is to isolate areas within the home where the pets reside.
The benefit of our modern systems is they offer the flexibility of either discreet, or non-discreet installation, depending on your individual needs and preferences. For instance, it’s often possible to fit cameras flush into home soffit boards.
Yes, we have standard white or black options, or a colour matching service upon request. This service further enhances discreet installations.
Yes, this is a major benefit of our modern systems, which can be accessed via PC, Tablet or any App driven devices. The functionality will depend on your broadband connection, which we can advise at the time of your enquiry.
The above questions are just a small selection, so please feel free to contact us regarding any further questions you may have.
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